Intuit Shows That Customer Service Does Matter »
Just about two weeks ago, I mentioned that customer service was really on the decline. Within perhaps 48 hours of that writing, I received a note from a rep who worked for Intuit, and he wanted to know if there was anything that he could to to help out.
Now those of you that read the post may take away a couple of things from this. First, the post in question wasn't specifically directed to Intuit, though it did mention one of their products. This shows the power of the world we live in. It was never mentioned, but I suspect the person - or one of their coworkers has a search feed set up so that anytime the company name or product name comes up, they are notified.
