Whatever Happened to Customer Service? »
In general, I consider myself to be a fairly easy-going person. Those of you who know me well may or may not agree, but it's typically the case that I don't get really worked up about very much. Where I do let things get under my skin is when something just doesn't go like it should. Unfortunately that seems to happen more and more these days.
Now I'm not - usually - talking about an individual. Sure, there are times when a single person can be irritating in their behavior, but generally that is something that comes up and goes just as quickly. I might even write on it if the mood strikes me, simply because it's something that might be fun to read about later. What really gets me going is when a company who is in the business of dealing with people has no clue whatsoever how to do it.
