Suncom on the Way Out, T-Mobile on the Way In »
Almost two years ago, over a period of roughly six months, I had to deal with Suncom. Fortunately, I never actually had Suncom as a carrier - I had AT&T, which had to divest some assets, which were owned by Suncom, but since the phone I had wasn't carried by Suncom, I was able to get out of the contract. Unfortunately, I had to switch carriers. Then I had to transition away from Suncom.
You'd think that might be all, but it wasn't. It was just the beginning, even though it took over a month. It took another five months, and another series of posts to really sever the ties with Suncom. The problem wasn't really the phone service. Since I was with AT&T, I didn't have an issue. My problem was the customer (dis-)service.
