Don't Back Down

This last week has been tough. I have had three separate tickets logged with Site5 having to do with issues on the server. This is highly unusual. I won't say that I've never had problems, only that those problems are typically rare and very short-lived.

The problem this week appears to stem from the fact that two of the drives (holding /backup and /home) have filled up. So while the site in general seems to work, I often find that I am unable to upload anything, be it image or updated plugni or whatever. At least at the moment the database still works, so I can still post (and you should still be able to comment, if you are so inclined).

I had thought that the problems were resolved as I had no problems at all yesterday. Unfortunately, I have problems again today. So I have reopened my support ticket. We'll see how it goes.

In the meantime, make sure you read the Site5 Guarantee, which provides information on service-level credits. In this case, it was actually a little different than usual as the server itself is "up" most of the time, with the status service reporting 99.8% uptime for the month as of a few minutes ago.

So I wrote a lengthy explanation to the billing department, explaining that while the server does seem to be up, I can't actually upload anything. If my server is up, but I can't use every feature that I'm supposed to be able to, then it's down, and I explained as much. The fine people there appear to agree, and have given me a one-month credit for service.

Now I realize it's credit, and as such I still have to spend the money with them - but overall, I'm very happy with Site5 (or I wouldn't recommend them), so hopefully my $8.08 wll serve as a little jab to get them to make things right. In reality, I suspect that my repeated contact costs them far more than the service credit will in the long run. It doesn't matter to me, as long as I get the service!