HP Software Update Stinks »
While I am very fond of our new HP Officejet 7410, the software is horrible. Specifically, the software update. Today, I was prompted to install their updates, much as I would be for Windows or something. That alone isn't bad.
But during the (rather lengthy) process, it appears to have completely re-installed the HP Image Zone Express software not once, but twice. That makes no sense. Surely someone could figure out "if we have two updates, and there's a complete installation each time, let's just keep the second". Is it really too much to ask?
What is perhaps worse is that the update process asks for your feedback. The options on this web-based form ask if your "problem was solved" by the update process. Like phone menus, I'm left wondering what happens if you don't fit into their preconceived notions? In this case, my problem was caused by the update service. Where's the option to specify that on their little feedback form?
