On Thursday, I ordered three licenses for McAfee's managed VirusScan solution. It sounded quite impressive. Within a few minutes of submitting the order at shopmcafee.com, I received an order confirmation. Strangely enough, I couldn't find a bit of information on downloading the product. I submitted a request at their customer service site.
Again within a few minutes, I received a response. It was a canned response, that told me all about how to download the product. But I couldn't actually do it, because I didn't have the alleged "download button" which they talked about. I submitted another request. Again, a canned response very quickly. Since there was nothing else, I also replied to that email, as instructed.
Fast-forward to today. I still haven't received anything useful, but I did get the Grant Letter from McAfee. Figuring perhaps this was they key, I tried again. I was able to get signed into the customer support site using the Grant number, but still unable to find my way to the download. Eventually I found the site I needed - mcafeeasap.com - and tried again.
Now the site wouldn't let me in using the email address at which I've received an order confirmation, two support confirmations, a Grant Letter and the online customer support site. I called them. About 40 minutes later, nothing. So I found my way back to the support site and cancelled the order. It shouldn't be this hard.
Update: I talked with a Shannon at "McAfee Corporate" (whatever that may mean) towards the end of the call. She guaranteed me she would call me back with the information I needed. Thus far, I haven't heard from her (and it's been close to 12 hours). I'm not going to hold my breath.
Update: I received a call from Shannon just moments ago, roughly 16 hours after we got off the phone. Tell me - does it really take that long to find a phone number in today's world?
