Wrestling with Vonage »
I recently decided to add a second line to my Vonage service. It was amazingly painless. Less than 30 minutes after ordering on the web site, I saw the second light flicker on my phone adapter and the service was active. Sweetness indeed. They even had a number in a local Charlotte exchange.
So then I decided it was time for me to switch my home number (Bellsouth) to Vonage. Seems painless enough, right? The guy had told me to just download a form and send it in. Easy as pie. Except... the form doesn't have a spot to indicate which line to switch. And I didn't want to switch my newly minted Charlotte number, which not only is in a local exchange, it's actually a heck of a lot nicer (easier to remember) than the other one.
That lead me to call Vonage. I would very much like to not do that again. The service is great. The lady I got on the phone was very nice. But it was a long call. Nearly an hour, with the first 15 minutes or so spent on hold. Once I got Sharon on the phone, it was a task explaining what I wanted to do. You'd think it would be simple.
