Thoughts on the Move »
So far, things are going really well with the move to Site5. The server is fast, response from support is great, I couldn't ask for anything more. So far, I haven't had any major problems. The largest issue was registering the name servers with my registrar (I use GoDaddy).
The response time has been nothing short of outstanding. Despite receiving an email saying that reseller accounts would take time to set up, my welcome email came within minutes. Literally. The order confirmation came in at 12:06 and the welcome email arrived at 12:14.
I did need some help finding my way to a secure connection for cPanel. It can be accessed, but I didn't know how to get there! So I contacted support, and within a few minutes had the answer I need. Just had to connect to the server name, with a port of 2083. It doesn't seem possible to connect to my domain name - I have to use the server. This feature is available on other servers too (TCH has it, in fact), so you might want to try it out for yourself to see if you can use it.
One thing that was a bit unusual is that I wasn't able to use the standard AddType to .htaccess in order to start using PHP in my documents with an HTML extension. I also had to use the AddHandler tag to process things correctly. Here's what it looks like now:
AddHandler application/x-httpd-php .html
AddType application/x-httpd-php .html
Now the HTML extensions of the files parses as PHP, and works great. I don't know if the standard shared support at Site5 is this good, but the reseller support just smokes. I'm very impressed. And I'm picky. It's not easy to impress me with customer support. So far, they've done an outstanding job.
