So I'm trying to look into some hosting options. My current host, Total Choice Hosting, does a reasonable job, has a decent plan, but their support is lacking. They have the technology, they just don't have the attitude. Or rather, they do have the attitude. It's quite common for me to submit a request, at which point I'm informed that the support desk doesn't support that sort of thing. Since I know they do, I ask for the ticket to be escalated, at which point I'm told that, after reviewing the ticket, they have decided to escalate it. Then I start over with the level 2 tech, and eventually it seems to get ironed out.
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