Can SprintPCS Read? »
I went over to the SprintPCS website the other day, to find that there are a number of rebates that they offer. In the text of at least one of those rebates, you'll find this wording:
"Customers purchasing a phone without a PCS Free & Clear Plan with Vision will receive a mail-in rebate. See details below."
From this information, it suggests to me that I can A: Purchase a phone without a service plan and expect to get a rebate and B: Find out more information about that rebate below. It may be true that neither is possible.
Working backwards, we find the information on the mail-in rebate:
Mail-in Rebate: Customers qualify for rebate if account is kept active for 30 consecutive days. In certain markets, PCS Clear PaySM customers qualify for a mail-in rebate if the account is kept active for 60 days after the first invoice date and does not have any unpaid past-due amounts at the end of this period.
That doesn't help. I want to buy a phone without a service plan, and as informed earlier, I should receive a mail-in rebate. The details of this mail-in rebate specify activation, which means that I am looking in the wrong place. So I write SprintPCS Customer Care, which is always an adventure to itself. Their (repeated) response? That the rebates on the phone are only for new lines of service. I've yet to get a response (after four tries) from soneone who will tackle the issue presented in the quote above. So here it is again:
If I can purchase a phone without a plan, why is it that I cannot find out how much of a rebate that I'm able to receive on this phone? It's in black-and-white on your own web site that I should receive a mail-in rebate if I purchase a phone without a plan. How much is the rebate, how do I go about collecting the rebate, and why is it that none of your support staff have any idea that this wording is even contained within the rebate information?
Why do I want to purchase a phone without a plan? That's really none of their business, but I want to do it because I already have a plan. The "purchase with a plan" option is only valid on a new line of service, and I just don't want to do that. I want to purchase without, and when I get the phone, I'll transfer it to my current plan myself. Why is this such a difficult process?
